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Refund & Cancellation Policy

This policy explains refunds and cancellations for Joyaavo digital services and platform promotion credits.

Overview

Payments made for business listing plans, sponsored promotions, platform credits, or other digital services are generally non-refundable once the service is activated, promotion is published, or credits are used.

Eligible Refund Cases

If payment is deducted but the plan, service, or credits are not activated, the user may contact Joyaavo support within 7 days. After verification, Joyaavo may provide service activation, credit adjustment, or refund where applicable.

Non-refundable Cases

Promotion credits are non-transferable and non-withdrawable. Used credits cannot be refunded.

Cancellation & Refund Timeline

Cancellation

You may request cancellation only if the paid service or credits have not been activated/used. Once activated or used, refunds may not be available.

Refund Timeline

Refund eligibility is reviewed after verification. If eligible, Joyaavo will process the refund where applicable according to the payment provider’s timelines.

Contact

For support regarding refunds and cancellations, contact us using the Contact Us page.